Shipping & Returns
Once you have made a purchase, we will issue an order confirmation and dispatch your order as soon as we can. You will receive dispatch confirmation and tracking number of your parcel via email.
Standard shipping in Hong Kong takes 5-7 working days;
Standard shipping outside of Hong Kong takes 8-12 working days;
Please note that for deliveries outside of Hong Kong, you may be charged extra expenses including any import duties and taxes, and you will be responsible for these charges or fees imposed by the customs authorities of the destination country.
EXCHANGES and RETURNS POLICY
Customer satisfaction is our main priority, and we hope every purchase is loved.
However, if you would like to exchange or return your order for any reason, you can create your return within 14 days of receiving your order. Please note: To be eligible for a return, the items must be unworn, unwashed, unused and in their original condition with FORME DE fluidité garment tags still intact. We carefully check and photograph every item before we dispatch and keep it as a record. Any item not in its original condition or being returned more than 14 days after receiving the item cannot be accepted.
The item is your responsibility until we receive it. Therefore, for your own protection, we recommend that you send your parcel via a reliable delivery service that insures you for the value of the parcel.
While we do not charge for shipping, the cost of any return is your responsibility. Any duties and taxes paid are nonrefundable.
However, delivery charges can be refundable only when items are faulty.
HOW TO RETURN
Email our customer service with your order number and the items you want to return for a return form and return address, fill out the return form and slip it inside the mail along with the return products.
Choose your preferred courier and send it back to us.
* Please remember to slip the return form inside the mail otherwise we won't be able to track.
Please send your return to:
Return, FORME DE fluidité
D10, 9/F, Ka Wing Factory Building, 19-21 Ng Fong Street, San Po Kong, Hong Kong
Once we have processed your return request and receive your parcel, we will issue your refund via your original payment method, provided the returned item is approved. Please allow at least 10 working days to get your refund.